Contact Center Representative
Company: VirtualVocations
Location: Corpus Christi
Posted on: February 18, 2025
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Job Description:
A company is looking for an LTD Contact Center Representative I
to respond to inquiries and enhance member experience.
Key Responsibilities:
Deliver personalized service and respond to product inquiries (70%
of time)
Conduct research and follow up on member issues to achieve
resolution (20% of time)
Provide administrative support and participate in team huddles (10%
of time)
Required Qualifications:
High school diploma or equivalent
1+ years of customer service experience in a call center
Familiarity with using computer and telecommunications
technologies
Experience with performance metrics and quality assurance processes
(preferred)
Knowledge of Lean methodology for problem-solving (preferred)
Keywords: VirtualVocations, Corpus Christi , Contact Center Representative, Other , Corpus Christi, Texas
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